Meter Reading


Our businesses in Water Services read over 2 million utility meters each year, making us one of the largest providers in the UK.

HO provides cyclical and non-cyclical reading services to a number of the larger water utilities.

This can be managed locally or from our Meter Reading Managed Services team based in Leeds.

We can manage high density meter reading in urban environments and also widely dispersed locations, for example we read all of Scottish Water’s meters in the Highlands and on all the Islands.

We have over 100 personnel working on projects across the UK. Our meter readers’ work from home using mobile hand held terminals. They download meter books for the next days work and upload the day’s reads via a ‘free phone’ number...

We have proven data capture and analysis systems and currently use RouteStar provided by MTS. This supplemented by our own support systems to provide additional analysis and reporting tools.

Looking to the future we are prepared for the advancement of AMR systems. Our hand held terminals will be able to read both conventionally and AMR meters until all meters can be read remotely.

We can advise on suitable AMR solutions including drive by and radio solutions.